Frequently Asked Questions
Frequently Asked Questions
Have any questions? Contact us now and we will answer any questions or concerns you may have!
Most older roofing shingles have a 15- to 30-year lifespan depending on the shingles’ quality, the location, foliage around your home, and how well the roof was installed originally. Direct sunlight, weather/wind damage, and poor ventilation can shorten the life of your roof.
Our technicians will inspect your roof and will let you know the best system for your home.
The price of a new roof system varies widely, depending on such things as the materials selected, size, pitch, complexity, and so forth.
You are expected to receive your new roof estimate 24 to 48 hours after our technician has visited your property.
Your estimate will enclose a detailed description of all actions that will take place during the re-roofing and offer 4 options of roofing choices that vary with warranties and product quality. If gutters and gutter guards were also assessed at your appointment, the pricing and product descriptions for those items will be included as well.
Yes, we’d prefer the owner, or someone of their choosing, meet our tech at the property to adequately point out any location for the repair.
The duration of the project depends upon the size of your roof or the size of repair we’re assesing.
In the case of inclement weather, your roof install will be rescheduled to the next dry day. We do not open a roof unless we have a clear workday.
On installation day, your home will essentially become a construction site. The crew will use tarps to cover the immediate grounds around your home, as this will also assist with proper site cleanup. As the project starts, old shingles will be removed, nails will fly away and wind will blow shingles. Be advised – all will be cleaned and a magnetic sweep is completed to remove all debris and materials before we finish work on your home.
*Please be aware that your roof has been there for approx 15 to 20 years accumulating dust, pollen and tree debris. All that dirt will be in the air when our technicians take off the shingles.
*Crew members will remove the shingles from the roof and one member is responsible for throwing them down to a crew member on the ground to place them in the dumpster. This is why the dumpster needs to be located close to your home.
*Once we take the shingles and underlayment off, we will check the wood decking for damaged/rotten areas. A new roof cannot be installed on sub-par decking. We will replace damaged decking at a cost agreed in the installation contract.
*New underlayment is installed and then the new shingles.
*The crew members will clean as best as they can the blown shingles, nails or debris and put all in the dumpster.
*Dumpster will be collected the evening of or the day following your installation. The driver will clean up the area where the dumpster was located.
The crew will arrive between 7:00 am to 9:00 am or 12:00 pm to 1:00 pm, pending weather and unforeseen conditions. There will be a crew chief and a field supervisor assigned to your installation. All concerns during installation are to be directed to the office via phone 321-459-4259 or email us at office@jcmroofing-restoration.com
In the unlikely case that a leak is not solved, you must call the office to report the issue at 407-878-6648. We will prioritize this CALLBACK, and send the same technician to revisit the work until the problem is solved, at no cost to the customer, as long as the leak is coming from the same area. If leak is coming from a different area, your technician will then provide a new repair estimate to you.
In the majority of cases, our repair techs find the cause of the leak. Some leaks are tricky though and our techs may require an assessment when it is raining so they can track the path of incoming water to locate the source of the leak.
Please report any indication that a leak has continued or recurred ASAP. Delaying will only allow the leak to become worse leading to greater damage, and therefore more extensive repairs.
*A work authorization will need to be signed for permission for us to tarp
Are the roads are accessible? Flooding roads?
Is there a tree on the home?
Is it more than 1 story?
After a storm, once all docs are received and submitted to the city permit office- Non hurricane, this can take around 2 weeks. After a storm/Hurricane, depending on municipality it can be an upwards of 4 to 6 weeks
Yes.
Depending on the demand of a specific material, manufacturers and suppliers can have colors/material types on back order.
Yes.
For the safety of our crew members, Tarps cannot be installed while raining. the roof becomes a slippery hazard.
Tarps cannot be installed while wind gusts are present.
As soon as safely possible tarps will be installed.
Once an inspection has been completed, it will be submitted to your claim adjuster. They will need time to review and reach out to with the next steps.
Hurricane deductibles can be an out of norm expense. Per Florida statute 817.234- Deductibles cannot be waived or rebated, but we do offer many finance options to help.